Frequently Asked Questions
What are the delivery charges for orders from the Online Shop?
Which payment methods are accepted in the Online Shop?
We use PayPal to process payments for our customers. Paypal can process your payment for a wide selection of debit and credit cards, or directly via a PayPal account. With a PayPal account, you won’t need to type in card details or personal info – just an email address or phone number.
How long will delivery take?
We aim to ship all orders within one business day. This means most UK orders are received within 72 hours of order placement. International deliveries can take a little longer, but in most cases will be with you within 5 working days.
How secure is shopping in the Online Shop?
Very secure. When making a purchase using PayPal, you are transferred to PayPal's secure systems to complete payments. Paypal automatically encrypt all sensitive information sent between your computer and their servers.Your computer: When registering or logging in to PayPal, they verify that your internet browser is running Secure Sockets Layer 3.0 (SSL) or higher.In transit: Information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available).To further shield your credit card and bank numbers, PayPal do not directly connect their firewall-protected servers to the internet.PayPal Accounts: Your personal information is stored on PayPal servers and heavily guarded, both physically and electronically. https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security
What exactly happens after ordering?
Once your order is received we aim to ship within 1 business day. In